Customer Experience Solutions

In today’s fast evolving economies, companies must be aware of their performance and

Surrounding market trends. This is best brought about by integrating, monitoring, measuring and controlling the several business processes occurring in an organization simultaneously; in other words, “Automation of Business Processes”.
Brilliant Solutions is your preferred partner when it comes to business applications and ERPs. We provide a specialized range of products and managed services to help streamline your business and enhance your cost efficiency. Our Business Applications team comprises of highly qualified and experienced resources.

Contact Center Management
Customer Relationship Management (CRM)
Managed Services (Saas)
Call Center as a Service (CaaS)

call center management software

Manage your contact center with a complete range of call center software features to ensure hassle free customer engagement

Inbound, Outbound, and Blended: Handle All Your Inbound, Outbound and Blended Call Center Processes With Ease and Flexibility.
Computer Telephony Integration (CTI): Seamlessly Integrate Ameyo Call Center Software with Leading CRM Integration Connectors and Helpdesk Applications
Quality Monitoring: Manage Multiple Call Center Workflows and Analyze Agent’s Productivity Efficiently
Reports and Dashboard: Track and Monitor Call Center Metrics in Real-Time Through Smart Customer Interaction Management Reporting

Call Center as a service (Cloud)

Full Stack Cloud Contact Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment Options and No IT overheads

Software, tools, and services hosted over the cloud to enable multi-channel customer interactions for businesses
Supports all leading communication channels, including - voice calls, video, social media, email, SMS, chat, and more
Minimum time to deploy and almost zero upfront expense
PCI DSS compliant public cloud environments for India, APAC, Africa & Middle East
Remote Work Readiness: Let your agents work from home or any place of their convenience

Mobile CX Solution

Industry’s First Mobile Call Center Solution Full-Scale, Secure Enterprise Call Center on Mobile

Zero Agent Infrastructure Needed: All you need is a Smartphone and Internet – Your Remote Contact Center is ready
Enterprise-Grade Features: Complete call center functionality with high call quality – Business as usual
Ease of Use: No more productivity loss due to tab toggling – Complete Contact Center Suite
Comprehensive Remote Monitoring: Much More than a Cloud telephony solution – Hold your Agents accountable
Enterprise Ready Security: No data storage on agent device – Prevent customer data breach
Infrastructure Monitoring: Track the health of remote agents’ system and devices

Customer Experience AI Chatbot

AI-enabled Chatbots facilitate real-time agent chat experience across multiple platforms

Smartly Improve Customer Experience with Artificial Intelligence AI Chatbot to Reduce Operational Costs
Enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms
Human-like Conversation in Multiple Languages
Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services

Introduction

Customer Experience Solutions

ICT Infrastructure

Customer Experience Solutions

Manage your contact center with a complete range of call center software features to ensure hassle free customer engagement

Full Stack Cloud Contact Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment Options and No IT overheads

Mobile CX Solution

Industry’s First Mobile Call Center Solution Full-Scale, Secure Enterprise Call Center on Mobile

AI-enabled Chatbots facilitate real-time agent chat experience across multiple platforms