Brilliant Solutions Co Ltd is a leader of IT solutions across the Eastern African Region bringing together a team...

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Customer Experience Solutions

We provide a specialized range of products and managed services to help streamline your business and enhance your cost efficiency...

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ICT Infrastructure

Brilliant Solutions is your solid choice for any ICT infrastructure related project. Be it an Enterprise-grade high end...

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Customer Experience Solutions

In today’s fast evolving economies, companies must be aware of their performance and

Surrounding  market trends. This is best brought about by integrating, monitoring, measuring and controlling the several business processes occurring in an organization simultaneously; in other words, “Automation of Business Processes”.
Brilliant Solutions is your preferred partner when it comes to business applications and ERPs. We provide a specialized range of products and managed services to help streamline your business and enhance your cost efficiency. Our Business Applications team comprises of highly qualified and experienced resources.

  • Contact Center Management
  • Customer Relationship Management (CRM)
  • Managed Services (Saas)
  • Call Center as a Service (CaaS)
call center management software

Manage your contact center with a complete range of call center software features to ensure hassle free customer engagement

  • Inbound, Outbound, and Blended: Handle All Your Inbound, Outbound and Blended Call Center Processes With Ease and Flexibility.
  • Computer Telephony Integration (CTI): Seamlessly Integrate Ameyo Call Center Software with Leading CRM Integration Connectors and Helpdesk Applications
  • Quality Monitoring: Manage Multiple Call Center Workflows and Analyze Agent’s Productivity Efficiently
  • Reports and Dashboard: Track and Monitor Call Center Metrics in Real-Time Through Smart Customer Interaction Management Reporting
Call Center as a service (Cloud)

Full Stack Cloud Contact Center Software with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment Options and No IT overheads

  • Software, tools, and services hosted over the cloud to enable multi-channel customer interactions for businesses
  • Supports all leading communication channels, including - voice calls, video, social media, email, SMS, chat, and more
  • Minimum time to deploy and almost zero upfront expense
  • PCI DSS compliant public cloud environments for India, APAC, Africa & Middle East
  • Remote Work Readiness: Let your agents work from home or any place of their convenience

Mobile CX Solution

Industry’s First Mobile Call Center Solution Full-Scale, Secure Enterprise Call Center on Mobile

  • Zero Agent Infrastructure Needed: All you need is a Smartphone and Internet – Your Remote Contact Center is ready
  • Enterprise-Grade Features: Complete call center functionality with high call quality – Business as usual
  • Ease of Use: No more productivity loss due to tab toggling – Complete Contact Center Suite
  • Comprehensive Remote Monitoring: Much More than a Cloud telephony solution – Hold your Agents accountable
  • Enterprise Ready Security: No data storage on agent device – Prevent customer data breach
  • Infrastructure Monitoring: Track the health of remote agents’ system and devices
Customer Experience AI Chatbot

AI-enabled Chatbots facilitate real-time agent chat experience across multiple platforms

  • Smartly Improve Customer Experience with Artificial Intelligence AI Chatbot to Reduce Operational Costs
  • Enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms
  • Human-like Conversation in Multiple Languages
  • Chatbot can perform the supporting tasks freeing up agent’s time, to do what they do best; sell products and services