Brilliant Solutions Co Ltd is a leader of IT solutions across the Eastern African Region bringing together a team...

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Customer Experience Solutions

We provide a specialized range of products and managed services to help streamline your business and enhance your cost efficiency...

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ICT Infrastructure

Brilliant Solutions is your solid choice for any ICT infrastructure related project. Be it an Enterprise-grade high end...

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Managed IT Services

Brilliant Solutions will help you to optimize the use of technology in line with your overall business goals by providing state of the art and comprehensive Technical Support services. Our packages are designed to fulfil the needs of different sectors and Customer bases ranging from multinational organizations to SMEs.

Pay as you go

This is an “On Demand” service and is ideal for ad-hoc and general IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources for a limited time frame.

 24 x 7 Monitoring

Prevention being better than cure, this service allows you to be one step ahead of emergencies and problems. We monitor your IT infrastructure as well as automate the critical security and software updates. This mode allows for remote management and error rectification.

Contractual Support

Brilliant solutions will manage the customers’ IT infrastructure and resources under the umbrella of an annual services contract governed by a Service Level Agreement (SLA).

Outsourced Helpdesk

This service is ideal for businesses with limited ICT resources whereas the IT function is fully outsourced to Brilliant Solutions with IT staff at the customer’s premises.

All the above services comply with:

  • ITIL standards
  • Technical Support best practices
  • Customer Services excellence
  • Documentation best practices