Brilliant Solutions will help you to optimize the use of technology in line with your overall business goals by providing state of the art and comprehensive Technical Support services. Our packages are designed to fulfil the needs of different sectors and Customer bases ranging from multinational organizations to SMEs.
Pay as you go
This is an “On Demand” service and is ideal for ad-hoc and general IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources for a limited time frame.
24 x 7 Monitoring
Prevention being better than cure, this service allows you to be one step ahead of emergencies and problems. We monitor your IT infrastructure as well as automate the critical security and software updates. This mode allows for remote management and error rectification.
Contractual Support
Brilliant solutions will manage the customers’ IT infrastructure and resources under the umbrella of an annual services contract governed by a Service Level Agreement (SLA).
Outsourced Helpdesk
This service is ideal for businesses with limited ICT resources whereas the IT function is fully outsourced to Brilliant Solutions with IT staff at the customer’s premises.
All the above services comply with: